Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We're growing fast - and we're hiring!
We are seeking a positive thinking, self- driven and technically skilled Customer Success Specialist, who is responsible for building and maintaining relationships with our Customers, ensuring that they are successful in using our product, as soon as possible.
This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues.
The role is based in our beautyful redesigned headquarter in Zürich-West -hybrid/remote working is a given.
Your responsibilities
- Build and maintain relationships with customers
- Provide training and support on our products and services
- Identify and address potential issues
- Upsell and cross-sell our products and services
- Generate referrals
- Stay up-to-date on industry trends, best practices and all the latest Nimbus features
- Participate in product development and roadmap discussions
- Work with other departments to ensure that customer needs are met
- Act as the customers' single point of contact for any questions towards Luware
- Take on the role of Escalation Manager for customers and ensure swift resolution
- Work with customers through their renewal to keep churn low
What we are looking for
- Tech-savvy personality who is excited by new technology
- 1- 2 years of experience in Customer Success/Engineering- mandatory
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Very nice to have (but not must) is MS-Teams fundamentals
- Fluent- very good English and German/Swiss-German (native level mandatory) language skills are essential- French would be amazing- nice to have
- Passion for training and providing customer resolutions
- Self-driven, ambitious person who takes responsibility
- Drive continuous improvement within the company
Our offer
- A challenging and diverse role with high autonomy
- A motivating and supportive team culture where your ideas matter
- Excellent opportunities for personal and professional growth
- Regular team events and the chance to work from another Luware office for up to a month through our exchange program
You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential?
Then upload your CV spontaneously for an initial review- we are just a click away!
We are very looking forward to getting to know you!
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed.
Thank you for your understanding.
