About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
The Salesforce Marketing Cloud platform is a leader in AI-driven digital customer engagement solutions . It gives every digital, data, and marketing teams comprehensive capabilities: To unify their data, segment, gaining insights and activate towards customer touchpoints like email, mobile (sms, whatsapp, etc.) and web channels.
The Salesforce Marketing Cloud Solution Engineer or Solution Consultant (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.
The Marketing Cloud Solution Engineer is part of the Swiss Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help to deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.
Responsibilities:
Success will be measured by the overall performance of the Sales team in growing annual revenue and providing solution expertise to support growing the sales pipeline:
- Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns
- Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
- Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
- Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour.
- Remain well-informed on the latest innovations in customer experience management solutions.
- Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.
Required Experiences and Qualifications:
- Native in English & German or French
- 5+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience.
- 5+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.
- An autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
- Be comfortable working across multiple highly dynamic teams or on solo projects as required.
- Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
Advantageous/Preferred Experiences and Qualifications:
- ML/AI project experience
- Technical expertise in any of the following technologies: Customer Data Platforms (CDP), Customer Relationship Management (CRM), Loyalty Management, Analytics and/or Real-time Personalisation and Interaction Management (RTIM)
- Experience in product management or post-sales software implementations
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
