At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
As the Head of Retention & Prevention B2B within the Customer Value Management Team, you have the unique opportunity to shape our retention strategies and make a significant impact from the very beginning. You will work closely with us to develop and implement strategic plans aimed at retaining our valuable B2B customers, ensuring their continued satisfaction and loyalty.
YOUR CHALLENGE:
- Retention Strategy: Identify critical factors contributing to customer attrition and design targeted retention strategies to mitigate them in alignment with the organization's objectives and values
- Leadership and Team Management: Lead a high-performance tactical team dedicated to customer retention and success based in Switzerland, ensuring their alignment with strategic objectives. Supervise and synchronize the activities of the operational team abroad
- Performance Data Analysis and Insights: Operating in-depth analyses utilizing data analytics to identify improvement areas and create actionable recommendations. Develop reports, set clear performance goals, and monitor metrics to enhance retention strategies and satisfaction. Regularly present KPIs, churn rates, saved revenue, and retention effectiveness to senior management
- Budget Management: Accountable for overseeing the churn budget, ensuring the implementation of cost-effective strategies. Monitor and report on the financial outcomes of retention initiatives
YOUR SKILLS:
- Bachelor's degree in business administration, marketing, or a similar field
- At least 3 years of proven leadership experience with international teams in a telecom environment or similar
- Strong analytical mindset with proven experience in leveraging complex data to make clear recommendations
- Ability to drive customer lifecycle improvements based on feedback, data trends, and competitive benchmarking
- Advanced technical knowledge of B2B telecom products and enterprise solutions (cloud, security, automation, UCC, analytics)
- Excellent communication and collaboration skills to engage with diverse stakeholders
- Fluent in German and English (additional languages are a plus)
At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
#LI-MM1
