Interpreting Manager
Department: Administration
Employment Type: Permanent - Full Time
Location: Zurich
Description
As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.
Join the team and support us on our mission.
THE POSITION
These are your key tasks:
- Organise interpreting services with the help of the existing interpreting pool and under the supervision of the Lead of the Interpretation Unit for online, hybrid or on-site meetings and events
- Lead assigned projects and deliver them to the highest level of quality, on time and within budget
- Lead teams of interpreters, when applicable, either online or on-site
- Support FIFA's Interpretation Unit with the expansion of the existing pool of interpreters and network depending on the evolving needs
- Study the feasibility and execution of projects (meeting and event formats, requirements, budgets and availability of freelancers)
- Draft cost estimations, participate in budgeting processes and control the budget execution
- Establish interpreting plans and assign interpreters depending on projects
- Control quality and draft reports
- Build positive and professional relationships with freelancers (interpreters) while applying FIFA Interpreter Guidelines
- Build professional relationships with requesters and FIFA stakeholders while offering the best solutions depending on the formats and needs of requesters
- Participate in the relevant tender and procurement procedures to select the interpreting platform and interpreting equipment suppliers
- Place requests in FIFA's interpreting management system (IMS) whenever needed/applicable
- Inform and train colleagues about the use of IMS
Technology Integration
- Evaluate, implement and optimise AI-assisted interpretation tools and quality-control tools
- Be at the forefront of new automatic interpretation tools on the interpretation market and remain open to new technologies
- Take part in testing processes of new AI-assisted interpretation tools
- Identify workflow automation opportunities and recommend efficiency enhancements
- Monitor AI tool performance, provide structured feedback and support system optimisation
- Contribute to internal guidelines and best practices for responsible and effective AI use
Tools & Systems
- Support the development of the IMS platform
- Possess a strong understanding of interpretation technologies and digital workflow solutions
YOUR PROFILE
We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- At least three years' practical experience as an interpreting manager or similar experience in the language industry
- Strong interpreting management experience, ideally similar experience within major project events or international sport events (e.g. FIFA World Cup, Olympic Games, regional multisport events or regional football tournaments)
- Fluency in English and in Spanish or French is a must
- Knowledge of any additional language is an asset
- Interest in sport and football is a plus
- Master's degree or similar education level in language industry (translation/terminology/interpreting)
- Client-oriented, efficient and effective (knowing how to adapt the service level to different projects)
- Able to withstand pressure and last-minute changes
- Proficient in working with interpreting platforms (Interactio, Kudo, Interprefy, etc.)
- Proficient in working with Zoom and in using the interpreting function
- Proficient in working with Infrared interpreting equipment systems
- Open to AI-assisted tools
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Willingness to travel at least one month per year
PERKS & BENEFITS
The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.
Alongside that privilege, we also offer some extra perks and benefits:
- Health and fitness: Regular football sessions for all abilities, plus on-site gym.
- Home office: Up to two days of home office per week if work permits and home office allowance for all.
- Language courses: Offered to all staff to aid personal and professional growth.
- Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
- Pension: Flexible pension benefits with generous employer contributions.
- Relocation assistance: A dedicated team will be on hand to support your relocation.
- Sustainability: We support all employees using public transport.
- Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
- Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
